Privacy Policy

This Privacy Policy describes how we collect, use, and protect your personal data when you visit our website or use our real estate media services. We are committed to full transparency and compliance with the EU General Data Protection Regulation (GDPR) and Germany’s Bundesdatenschutzgesetz (BDSG).

1. Data Controller

Hoorakhsh Pourbahrami
Freelancer operating under the brand "Immobilien Media"
Address: Holländerstraße 71, 13407 Berlin
Email: legal@immobilienmedia.com
Phone: +49 163 1323738

2. Data We Collect

We process personal data only to the extent necessary for service delivery, communication, administration, and website functionality.

2.1 Personal Identification Data

• Name

• Email address

• Phone number

• Address (if required for service delivery)

• Billing and invoice information

2.2 Media-Related Data

• Photos and videos taken during sessions

• Virtual tour content

• Consent forms

• Editing preferences

• Delivery preferences

2.3 Website & Technical Data

Collected automatically through server logs, analytics tools, and cookies:

• IP address (anonymized where possible)

• Browser type and version

• Device type and operating system

• Referrer URL, pages visited, time spent, clicks and interactions

• Cookies (see Cookie Policy)

2.4 Communication Data

• Messages submitted through contact forms

• Email and phone communication

• Booking-related correspondence

2.5 Scheduling & Quote Data

• Appointment data submitted through Calendly

• Service preferences, package selections, and information submitted through ConvertCalculator

• Project details provided during booking

3. How We Use Your Data

Your data is processed for the following purposes:

• To provide photography, videography, and virtual tour services

• To manage appointments and scheduling

• To produce, edit, and deliver media files

• To communicate before, during, and after service delivery

• To issue invoices and manage administration

• To improve website performance

• To ensure website security and prevent misuse

• To generate quotes and provide service estimates

Media produced may only be used for marketing or portfolio purposes with your explicit written consent.

4. Legal Basis for Processing (GDPR)

We rely on the following legal grounds:

• Art. 6(1)(b) – Contract performance and pre-contractual measures

• Art. 6(1)(c) – Legal obligations (e.g., tax records)

• Art. 6(1)(a) – Consent (e.g., marketing, showcasing work)

• Art. 6(1)(f) – Legitimate interests (website analytics, security, optimization)

5. Sharing of Personal Data

We never sell or trade your data.
We only share data with trusted third parties when necessary for service delivery or operations:

Service Providers

• Website hosting: DreamHost

• Security, CDN, DNS: Cloudflare

• Analytics: Google Analytics, Microsoft Clarity, LogRocket

• Booking system: Calendly

• Quote generation: ConvertCalculator

• Email performance monitoring: Google Postmaster Tools

• Cloud storage for deliveries (Google Drive, Dropbox, or similar, depending on project)

• Professional print labs when ordering printed materials

All third-party providers are bound by GDPR-compliant data processing agreements and act only on documented instructions.

6. Cookies & Tracking

For detailed information about how cookies and tracking technologies are used, please refer to our Cookie Policy.

7. Data Retention

We retain data only as long as necessary:

• Tax-related data: 10 years (legal requirement)

• Contact/communication data: Retained as long as required to respond or maintain ongoing service

• Photo and video files: Up to 5 years, unless otherwise agreed

• Portfolio images: Retained only with your written consent, and removed upon withdrawal

8. Your Rights Under GDPR

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent at any time

To exercise any of these rights, email: legal@immobilienmedia.com

9. Data Security

We apply appropriate technical and organizational measures to protect your data from:

• Unauthorized access

• Loss or alteration

• Misuse or destruction

These include encrypted connections (SSL), secure hosting, controlled access, and regular security monitoring.

10. Children’s Privacy

We process data of minors only with written consent of a parent or legal guardian.
Images or videos containing minors are never used for marketing purposes without explicit consent.

11. International Data Transfers

Some third-party services (e.g., Google, Microsoft, LogRocket, Calendly) may process data outside the EU.
Transfers occur only with adequate safeguards, including:

• Standard Contractual Clauses (SCCs)

• GDPR-compliant data processing agreements

12. Updates to This Privacy Policy

We may update this policy to reflect legal, technical, or business changes.
The most recent version will always be posted on this page with an updated revision date.

13. Contact

For any questions or concerns regarding this Privacy Policy, please contact:

Hoorakhsh Pourbahrami
Email: legal@immobilienmedia.com
Address: Holländerstraße 71, 13407 Berlin